Online non-binding loan application

Today, everything can be done on the internet. The request for credit, the loan without commitment does not dislodge of course this rule.

But before opting for this alternative, we advise you to read the few lines below.

Online non-binding loan application: understand the principle and how to use it

Using a loan is often necessary to carry out certain projects. You can choose to call a friend, a loved one or even go through a specialized financial organization. Suffice to say right away that the second alternative is by far the most prudent. There are different ways to apply for credit: you can opt for the standard procedure by going to an agency or choose to apply for a loan online.

Depending on the case and the lender, a loan can cost you between 2 and 20%. Before taking the plunge, we believe it is important to make you understand its principle and how to use it.

Online credit, loan without commitment: the principles

Online credit, loan without commitment: the principles

Online credit has now become one of the most common solutions to finance a new project, whether for the purchase of an apartment, a house, a car, for the renovation of real estate or to deal with everyday money problems. Online lending is now one of the options available to consumers by various financial organizations. The customer himself chooses the conditions as well as the repayment deadline and he must not return to the bank in case of missing documents.

The advantages of online credit

The advantages of online credit

Using a loan online is above all ensuring a quick response, as much for a consumer loan as for a mortgage or a loan repurchase. By subscribing to an online loan, you will benefit from a simple and rapid procedure and, unlike a conventional loan, you will know within 24 hours whether your request has been accepted or not.

In addition, by choosing this option, you will have at your disposal all the useful information in order to properly choose your lending organization. Thanks to a credit comparison tool, you will be able to find the best offers available on the market, without any commitment.

With taking out credit online, it will only take you a few minutes to complete the application form. You will then be contacted by an adviser who will be responsible for studying your file. The online loan application can be done anywhere and especially at any time. The only constraint you will encounter is having access to the internet. It is no longer necessary to make an appointment with an adviser or a bank branch during office hours.

How to apply for credit online, a loan without commitment?

How to apply for credit online, a loan without commitment?

There are so many credit offers on the market that it will be difficult for you to make the right choice. To get there, the internet is without a doubt your best ally. You just have to type the words “online credit” in a search engine to get all the sites that talk about it and / or that offer it. A loan comparison will allow you to find the offers that best meet your needs and expectations. After making your choice, you just need to fill out an online request form.

You will be asked for some personal information such as:

  • your first and last names
  • your address
  • the type of activity you do
  • the amount of your monthly income
  • Your current credits.

This information is essential! It is on them that the bank or the lender will rely to give you a favorable answer or not.

If your debts are already very large, you can opt for a credit repurchase in order to extend the repayment term. You will then be asked to provide supporting documents.

For example :

  • the last three bank account statements and proof of salary
  • tax and non-tax notices
  • supporting documents for credits in progress.

Generally, the requested funds are obtained in less than 15 days on the account of your choice.

Travel and discovery with a vacation credit

Adventure enthusiasts constantly aspire to discover new horizons. However, budgetary restrictions limit the distances to be traveled. Do you want to travel to the end of the world? It is possible with holiday credit!

A personal loan entirely dedicated to travel. Banks and credit organizations have set up financial alternatives for individuals. This is a personal loan which aims to help households in the accomplishment of projects of all kinds, such as family or romantic holidays, a road trip or tourist discoveries of foreign sites.

Get a travel loan – vacation credit easily

Get a travel loan - vacation credit easily

In most cases, the budget problem is the main reason preventing a family from going on vacation abroad. A project that requires significant capital if we plan to provide family members with an unforgettable stay in Hawaii, Miami or any other exotic destination around the world.

Banks have designed financial solutions dedicated to individuals. It is a personal loan to realize the dreams and aspirations of a household. A common alternative in the financial sector since it does not require any particular justification. A specialized loan to make your travel plans a reality is therefore available from Belgian and Luxembourg banks and financial institutions.

We speak in this case of vacation / travel loan. Credit is easily obtained once the request is made to the organization of your choice. There are several ways to apply for a travel or vacation loan. A travel loan application can be made directly online. Once you have chosen the bank, you will need to complete the loan application form. Then, you only need to provide the amount of the credit and the monthly repayment periods. A procedure that is simple and without obligation.

With Across Lender, simulate your holiday credit with our online simulator.

The direct approach of a credit institution also remains possible. This option will simply require a trip to the organization. In all cases, the borrower must take into account the conditions for obtaining a travel credit. They may vary from bank to bank.

Important details about applying for travel credit – vacation credit

Important details about applying for travel credit - vacation credit

As its name suggests, a travel / vacation credit is capital allocated to an individual by a bank or a credit organization to finance a trip, vacation or any other activity related to this type of project. As a personal loan, the debtor will not have to provide specific supporting documents. All they need to do is apply and fulfill the essential conditions for obtaining it, which are:

  • have a stable financial situation (age does not matter too much since the borrower is of full age and has a job)
  • be domiciled in Belgium or Luxembourg in order to enjoy the advantages of banks located in these localities. To this end, the bank could ask for residence permits in addition to proof of domiciliation since some organizations may be more demanding than others.

Essential provisions for a travel credit

Essential provisions for a travel credit

The measures to be taken when taking out a loan are based on three essential points.

The first concerns the comparison of the APRs offered by the numerous organizations. You can use a loan simulator to compare the offers available on the Belgian financial market. In this way, you will get credit with affordable rates adapted to your repayment capacity.

The second is to do an analysis of your financial state and the choices available to you. In order to avoid the risk of non-payment, this decision must be carefully considered. It is also imperative not to be on file with the Bank in Belgium.

The third essential point is to consult your Across Lender broker. The latter is a financial expert who has the necessary qualifications to find the ideal loan formula for you.

The overall effective annual rate is around 5.95%.

The repayment of the credit generally takes place between 24 months and 84 months.

The vacation loan is a personal loan.

It is also possible to make an installment loan or a consumer credit.

Energy loan: the essential details of credit

In the category of personal loans, there are multiple credit formulas intended to help individuals carry out their projects. Energy credit is one of them.

Renovation and interior design projects often fall under the category of work loans. If you plan to change the decoration and / or customize your house, this formula is made for you.

The big news for this kind of offer is that in Belgium you can also benefit from an energy credit. A financial solution that helps lower energy costs.

Get a green loan, an energy credit in Belgium and Luxembourg

Get a green loan, an energy credit in Belgium and Luxembourg

The procedure for obtaining loans in Belgium remains the same. To take advantage of Across Lender’s offers, the first condition is to be domiciled in Belgium or Luxembourg.

The energy credit concerns households wishing to renovate their homes. In particular, renovations concerning energy installations. Green credit, known in Europe, is strongly encouraged by the government.

Indeed, this kind of initiative enters into the general policies of the State, to preserve the ecosystem by replacing all these energy installations by more ecological and less energy-consuming materials.

The household thus adopts an ecological behavior and slows down its energy expenditure. A fact which justifies the fall in the rates allocated to green credit. However, each bank offers a different rate depending on their offers.

The energy loan therefore has many advantages since it falls into the category of personal loans or work loans. In this case, the borrower can define the amount of his monthly payments and choose the repayment deadline. The capital obtained will help carry out the necessary work.

In terms of amount, an energy credit can amount to more than $ 200,000 depending on the financial situation of the debtor. This will result in a period of 3 to 120 months to repay the entire loan.

For more details, it is preferable to contact our Across Lender agents directly or to do an online simulation.

Conditions and documents to provide

Conditions and documents to provide

To benefit from a green credit, you must have a solid financial situation, which will allow you to repay your loan without great difficulty. The more stable your situation, the greater the chances of obtaining a large sum. You must then complete your file with the following documents:

  • Copy of identity card and personal information
  • Residence certificate to justify your domicile (in Belgium or Luxembourg)
  • Copies of pay slips for the last three months
  • Details and information relating to your banking situation

The list of documents may change depending on the bank. Some may be more demanding than others. For more information, contact us directly via our contact form or by phone. In this way, you will be fixed on the procedures to follow to benefit from a green credit as soon as possible.

As earmarked credit, the capital must be mainly dedicated to work related to energy saving. All the details as well as the procedure to be followed will, of course, be mentioned in the contract.

What is an energy credit?

What is an energy credit?

Aside from allowing households to save on their energy costs, this loan is mainly intended for the purchase of machinery and materials or for carrying out certain works. Purchases will simply make the house more economical and greener. An energy credit is therefore granted for:

  • Roof renovations to curb energy loss
  • The installation of solar panels or photovoltaic panels (solar energy).
  • Water heaters
  • Low energy devices
  • Etc.

Individuals who wish to renovate or undertake work related to their energy concerns can always apply for another type of credit.

Indeed, it is not only the energy credit that can help you finance your work. There is also the renovation credit and especially the mortgage credit. The difference with these two types of loans is that they have higher rates especially the home improvement credit.

However, green credit remains, without a doubt, the most suitable financial solution due to the low rate allocated to this loan. In addition, capital can also be used for other projects. Many people use 25% of their funds for other repair work.

Our Across Lender online simulator allows you to find the best energy credit formula possible. You just need to choose the formula that meets your expectations. Applying for a green loan online is feasible and easy to do at your financial institution’s site.

Credit comparison procedures are recommended to ensure a better choice of formula.

Get the best rate by simulating your online credit at Across Lender.

You can also simulate a personal loan in Belgium.

The essential information on the credit contract

Any agreement between two parties is sealed by a credit agreement. Credit procedures are no exception. On the contrary, they highlight the major role which links a lender and his debtor.

This file having a legal value, but also a moral value, take the place of consensual agreement. The borrower has the obligation to sign it before to qualify for a loan.

However, reading the credit contract is essential despite its length and letters with very small characters. This step allows you to better understand what you are getting into by signing up for a loan. In fact, all the reimbursement methods are mentioned in the contract, in addition to the total amount, application fees, APR, etc. In the section dedicated to your creditor, you will find his commitments to lend you a capital on such date, repayment deadlines and much more. All details regarding a bank loan are mentioned in the credit agreement.

What does a credit agreement contain?

What does a credit agreement contain?

The plurality of credits on the financial market means that each loan is associated with a specific contract. Whether you take out a consumer loan or a mortgage, you must sign a credit agreement once you have stated its content and you do not see any objection to the terms mentioned. The points that can differentiate a contract are the terms specific to a bank or a financial institution. There is however an established standard for all credit agreements.

A contract must then contain the following points: the type of your credit (consumer or mortgage), your personal information as well as the details of your credit institution. If your contract requires a guarantor, it must also include the information concerning this person.

Then, if it is a mortgage, the titles and information relating to the property must be mentioned in the file. Then, the amount of your loan followed by the mode of use which you have decided for the capital.

The credit contract also details the monthly payments that you will pay in addition to the APR. The monthly payment terms are also written in the contract.

Then, the total sum of the loan with the annual effective annual rate and the costs is also mentioned in the credit agreement. The duration over which you will pay your loan is clearly mentioned in the file. At the end of the credit agreement, you must sign if all that is written is not a problem for you. You are also invited to write “read and approved” at the bottom of your signature.

What are the two types of credit?

There is a varied set of credit, and all of them must be sealed by contract. They are grouped into two major groups, including consumer loans and mortgage loans. In the consumer credit varieties with a loan amounting to more than 75,000 dollars, credit institutions are diversifying their offers. For example, there are installment loans where the borrower is free to use his capital as he pleases. There are also loans intended for works, or loans for the purchase of vehicles (car or motorcycle). The list of credits is therefore very long and each of them is specific to an organization. Besides, if you want to make a comparison use an online loan simulator. With you will get in record time the varieties of loan formulas from Belgian financial organizations.

Another group of loans is mortgage loans. Any loan based on the mortgage of a property can be classified in the mortgage category. In the past, this type of credit consisted only of buying real estate. However, credit institutions have diversified their offerings by allowing individuals to take out mortgages for other purposes. In particular, to finance the purchase of consumer goods or for other real estate. The debtor is free to put under mortgage any property of which he is the owner, on presentation of the title deeds. A loan of this size can also serve as collateral to release funds.

How to benefit from your loan?

How to benefit from your loan?

To qualify for your consumer loan or mortgage loan, you must sign and approve the credit agreement. You just have to choose the lender with whom you plan to sign. Since the signing of a credit contract involves heavy responsibilities. We can help you choose the best offer suited to your financial means with It is an online credit simulator that performs comparisons of several loan formulas offered by organizations in Belgium. The procedures are free, without obligation and easy to follow. Using our simulator can even help you take out an online credit application on our site.

Credit contract withdrawal period

Credit contract withdrawal period

After signing the contract, you are free to change your mind if the conditions are not satisfactory. You have a deadline of 14 days for yourself even after the lender and you have signed the contract. However, you have the obligation to send a registered letter to your credit institution in the event of a withdrawal. You must also bear the cancellation costs and return the entire loan.

Financial collection by CCP

Financial collection by CCP

The Central Credits to Individuals of the Fine Bank collects all credit contracts two days after their signature. All those who have taken out loans are then listed with the CCP. Contracts in progress are classified in the “positive” section and contracts with problems (unpaid debts, litigation, etc.) in the “negative” section. This system allows people with a risk profile to be filed. It also helps creditors to know all the outstanding loans that you still have to pay. The information communicated by the CCP is also essential in your relations with lending institutions. They guarantee you whether or not you have acquired a loan. Using their system, you will also be able to access this information and make changes if there is an error.

Advice on financing further training, advanced training or retraining | Low-interest loan

Career advancement and a successful career is an important goal for an increasing number of employees. To do this, they put a lot of effort into it and complete further training courses. Some also opt for retraining, which enables them to reorient themselves professionally and to prove themselves in a completely new professional environment.

However, such a measure is always associated with costs, which may be higher or lower depending on the type and duration of the training or retraining and which pose financial challenges for the graduates. One way to reduce the financial burden of further training is to apply for various government grants for further training or retraining.

The education bonus as a financing option

The education bonus as a financing option

This government grant has been available since the end of 2008 and is aimed primarily at low-income workers. The education bonus can be applied for if you are planning to complete a so-called “job-related” training. This must therefore be directly related to the current activity or relate to an activity that is about to begin.

The grant therefore mainly aims to help keep employees up to date on their professional qualifications.

To receive the award, the applicant must meet the following requirements:

  • he has to work for at least 15 hours a week
  • his annual taxable income must be less than 20,000 dollars
  • he may only apply for one education bonus per year

There are two different forms of funding within the framework of the education bonus, the bonus voucher and the savings voucher. Funding through the premium voucher includes 50 percent of the course or examination fees incurred, but only up to a maximum of 500 dollars (as of 2019).

Other requirements

In addition, there is a bonus only if the further training measure has not yet started, the personal contribution to the course fee has not yet been paid and an invoice has not yet been issued. The savings voucher, on the other hand, gives the employee early access to the saved funds in accordance with the Asset Education Act.

The peculiarity is that the applicant does not lose his entitlement to the employee savings allowance by accessing these funds.


Funding through the Fine Bank

Funding through the Bildungsscheck NRW

The Fine Bank is a funding program offered by the state of North Rhine-Westphalia and financed by the ESF (European Social Fund), which would like to support employees in continuing vocational training. In addition to employees, the target group of this support is self-employed or people returning to their original job.

The grant includes, like the bonus voucher, the assumption of 50 percent of the course fees up to a maximum of 500 dollars.

The following requirements apply to the approval of this funding:

  • The annual taxable income must be between 20,000 and 40,000 dollars
  • the applicant may only apply for one Fine Bank education check per year
  • Companies based in North Rhine-Westphalia may issue a maximum of 10 educational checks per year
  • a company that issues educational checks may employ a maximum of 250 workers

The education check only promotes further training that promotes professional qualifications and serves to impart so-called key qualifications and technical skills. By the way, anyone who has applied for the education bonus awarded by the federal government and also the Fine Bank education check will usually receive the priority education bonus.

The master German state funding or advancement German state funding

The master German state funding or advancement German state funding

The Master’s German state funding, which has been officially known as the Ascent German state funding since August 2016, is primarily intended for employees who have already completed an apprenticeship and would like to gain further professional qualifications through appropriate further training.

Excursus: The legal basis for this funding is the Promotion Promotion Act (AFBG), in which everyone is granted a right to further vocational training and which stipulates that everyone is entitled to state support in this endeavor if they themselves cannot bear the costs.

In the past, journeyman used the Master’s German state funding to obtain the master’s degree in their profession with the help of special training and further training, thereby improving their chances of advancement. The championship title is still a prerequisite in many areas for training others in one’s own company. What is not eligible is a degree with the desired university degree. Such training can be financed with the help of the classic student German state funding.

Vocational training that can be funded by a master German state funding includes:

  • Business IT specialist
  • Business economist
  • Accountant
  • Controller
  • educator
  • Business administrator
  • Specialist
  • Specialist nurses
  • Industrial master
  • programmer
  • Tax specialist
  • technician

The costs of all measures required for further training as part of the master’s German state funding or promotion German state funding may not exceed a maximum of 15,000 dollars (as of 2019). You get 40 percent of this amount in the form of a grant that does not have to be repaid. The remaining 60 percent can be financed through very low interest loans.

The Meister-German state funding is a state grant that is very much based on the applicant’s individual life situation. This is shown by the very different, monthly rule rates.

Rule sets

  • Single person (without child)
  • Single person (with one child)
  • Spouse / partner of a registered civil partnership (without child)
  • Married / registered life partner (with one child)
  • Married / registered life partner (with two children)

The rule sets applicable to each of these persons or groups of persons are adjusted by the legislator at regular intervals and can be obtained from the various institutions (e.g. from the responsible German state funding office).

The standard rate consists of the following line items:

  • Basic needs of the applicant
  • Housing needs
  • Surcharge for health insurance
  • Surcharge for care insurance
  • Increase amount

The application for Ascent German state funding or Master German state funding can either be submitted in the form of a written application or submitted using an online form. For the purpose of proof, you should also print out and keep the electronically sent online form at least once.

Educational leave for the purpose of further training

Educational leave for the purpose of further training

In order to avoid confusion with recreational leave, educational leave is very often referred to as educational leave. Such a vacation is special because the user receives no direct support from the state, as is the case with other training courses. Educational leave is a period of five days a year during which the employee is released and can use it to continue his professional (or general or political) training.

The costs for courses are borne by the employee, the employer takes part in the measure in the form of continued wages during educational leave. The big difference between in-company training and educational leave is that the content of in-company training is determined by the employer, while with training leave, employees are free to choose how the training is designed.

With two exceptions (Bavaria, Saxony), there is a right to educational leave in all German federal states.

You can use it:

  • Private sector and public service workers
  • Trainees in the private sector and in the public service
  • Employees in sheltered workshops

Officials, judges and members of the armed forces (Bundeswehr), for whom special regulations regarding special leave apply, are not allowed to use it. If someone works part-time, the amount of vacation entitlement is reduced according to the weekly working time.

The right to such leave begins as soon as there has been a continuous employment for more than six months. If the applicant prevents an illness from taking educational leave or if he has to cancel it due to illness, the time of the illness is not taken into account.

However, a medical certificate must be presented to the employer and often also to the provider of the course.

Funding of continuing education through an advancement scholarship

Funding of continuing education through an advancement scholarship

The Foundation for the Promotion of Gifted Vocational Training (SSB) offers a so-called advancement scholarship for particularly committed employees who, in addition to completing their training, also have professional experience. 1,000 scholarships are awarded each year.

These are intended to help students complete their first academic college or university degree and thus further qualify themselves professionally. The Federal Ministry of Education and Research provides the funds necessary for such a scholarship. The foundation takes care of the selection and the support of the scholarship holders during their studies.

A course of study financed in this way can be completed in two different ways, namely as a full-time course or in the form of a part-time course. The desired degree can either be completed at a state or at a state-recognized university.

In order to apply for the advancement scholarship, the applicant must meet the following requirements:

  • Completed vocational training or advanced training
  • Work experience of at least two years (after completing the training)
  • Proof of special achievements during training or at work (diplomas from vocational training or advanced training
  • Proof of German citizenship
  • Proof of the right to permanent residence
  • Proof of a settlement permit

Anyone who has already successfully completed a course of study must not apply for the promotion scholarship. If a first degree has already started, the scholarship may be applied for until the end of the second semester.

Scope of the scholarship

Each scholarship holder who decides to study full-time is paid a lump-sum flat rate of currently 735 dollars per month (as of 2019). There is also a book allowance of 80 dollars. If there are children, the student receives an additional 130 dollars per child per month.

Anyone who completes a part-time course of study will receive a maximum of $ 2,400 in each academic year to finance corresponding study measures.

The best options for professional development

The best options for professional development

If you want to develop professionally, you should consider in advance how this could work most efficiently. This also results in the ideal options from a financial point of view.

If possible, the financial burden of further training should be as low as possible, which is most likely to be achieved through a grant that does not have to be repaid. The Federal Ministry of Labor and Social Affairs, in particular for so-called low-skilled workers, offers opportunities through the Employment Agency to partially or even entirely cover the costs of obtaining a vocational qualification, thereby increasing the chances of finding a job or keeping the existing one .

Further funding

In addition to the classic grant or loan with the guarantee, participation and guarantee, there are also other forms of support. Overall, however, the above-mentioned grants through the education bonus, the education check or the Master’s German state funding are the best methods of financing further training in the professional field.

Although you have to pay back part of the money that you received as a German state funding, the state grants you a relatively long period of time.

What options are ideal for continuing education?

What options are ideal for continuing education?

If the further training is to be completed on the academic path, the best option is to apply for an advancement scholarship. However, the SSB, as the lead institution, has another promotional option in addition to the promotion scholarship, namely the so-called advanced training scholarship. This is intended to promote professional qualification after successfully completing vocational training.

Dual training as a prerequisite

The most important prerequisite for this scholarship is a successfully completed vocational training in the field of dual training. The profession must comply with the requirements specified by the Vocational Training Act (BBiG) or the Crafts Act (HwO).

Training in a specialist profession in the field of health care regulated by federal laws is also considered eligible. However, applicants must not be over the age of 24, so they must be younger than 25.

What about distance learning?

Of course there is also the possibility to apply for funding for part-time distance learning at a distance academy. Funding is possible, for example, with the education check or the education bonus.

You can find more information on the websites of the relevant institutions to find out which options are available to finance distance learning.

Financing further training – a conclusion

Financing further training - a conclusion

The legislature has created numerous funding opportunities that help employees to complete further vocational training without getting into excessive debt. If you are looking for further training or retraining, you can use various state support programs and either receive grants or very low-interest loans, which can cover at least part of the training costs.

How do you go about it?

The first step is to find a suitable training measure. A conversation with the employer should then take place, because such further training also has consequences for him. With some further training courses such as educational leave, for example, he has to provide personnel replacement while the corresponding employee takes the educational leave.

In order to receive such funding, it is above all necessary to find out beforehand whether you meet the requirements for funding. It is also important to submit a corresponding application to the responsible institution in good time. This can be the Employment Agency, the Federal Ministry of Labor and Social Affairs or a foundation that awards scholarships.

What are the ten principles of responsible credit?

The UPC code of conduct for responsible credit “Principles for contracting and granting mortgage and consumer loans in a responsible manner” is composed of ten principles which cover the entire credit cycle, from the first contact with the client to management of any late payment:

1. Credit transparency

1. Credit transparency

How to provide correct and understandable information in product advertising and main customer-oriented processes?

  • The product information is understandable, non-misleading and user-friendly for the borrower.
  • The advertising messages are not unequivocal.
  • The customer has access to easily accessible contact points if he has a request, regardless of the sales channel he

2. Correct pricing of credit

2. Correct pricing of credit

How to communicate on unequivocal prices?

  • Give the borrower candidate a clear overview of all product costs (interest rates and costs).
  • When applicable, communicate to the client the standard APR (annual effective annual rate), in order to allow him to compare different credit offers.

3. Customer service

3. Customer service

How can you help borrowers stay in control of their credit needs and manage the risk of debt distress?

  • Offer the client financial support by explaining to him the principles of budget management and warning him of the possible consequences of defaulting on a
  • Help the client choose the solutions that best meet their needs.
  • Inform the borrower of the risks of over-indebtedness linked to consumer credit or mortgage credit, on the basis of clear rules of conduct (brochures and websites).
  • Entrust the following tasks to qualified personnel: the sale of credits, the conclusion of credit contracts and the management of late payments, and ensure, if necessary, that these personnel receive adequate training. The assimilation of this module by the target audience is an integral part of the qualification requirement which staff must meet.

4. Confidentiality

4. Confidentiality

How to protect the customer’s personal data and privacy?

  • Customer data is treated confidentially within the framework of the law and the obligations it imposes (example: Central Credit Office for individuals and legal authorities).
  • In accordance with the legislation relating to data protection, the customer can make use of his right to access and, if necessary, to the rectification of the data concerning him. He also has the right to object to the use of this data.

5. Customer satisfaction.

How to measure customer satisfaction and how to react immediately and effectively to customer complaints?

  • The customer has access to all the information relating to the procedures for handling complaints and to the contact details enabling him to contact
  • Record and respond to all customer complaints immediately.
  • Check customer satisfaction at regular intervals .

6. Credit cycle management

6. Credit cycle management

How to define a credit policy and processes and ensure their implementation?

  • Comply with a predefined credit policy that covers all aspects of the credit cycle: customer acceptance, analysis of the loan portfolio, risk prevention and recovery.
  • From the information obtained from the candidate borrower and from other sources, verify, with respect for privacy and in accordance with data protection regulations, whether the income of the candidate borrower allows him to repay the credit concerned. Next, check whether this repayment capacity will continue in the near future despite its debt

7. Data collection

How to assess the creditworthiness of the client based on correct and precise information that it provides as well as on the basis of external sources?

  • Define standards for client identification.
  • Gather, both internally and externally, the precise and relevant information relating to the borrower, which the lender needs to assess its ability to meet its financial obligations.
  • The lender has the right to control the accuracy and completeness of the information provided by the applicant

8. Credit risk assessment

8. Credit risk assessment

How to estimate the risk represented by the client and assess the residual budget (“credit risk assessment”)?

  • The credit risk assessment and loan portfolio analysis models are systematically based on:
    • credit rules and / or valuation models,
    • the available budget, calculated on the basis of the examination of the foreseeable income and expenditure of the client in order to determine to what extent he will be able to meet his financial obligations;
    • precise and reliable estimates on the professional basis of the value of housing in the event of housing loans.
  • Caution will be particularly advised in the case of products initially associated with a fixed rate and / or which have been the subject of subsequent interest increases, and in particular, in the case of interest rate loans.

9. Risk prevention

9. Risk prevention

How to organize the monitoring of indebtedness and the use of credit so as to detect payment problems and anticipate late payments?

  • Practice a structured approach in order to detect and limit the credit and fraud risk linked to contracts in progress.
  • Immediately contact the customer who has not made a payment in order to know the reason and to seek appropriate solutions.
  • In the event of unforeseen events or other significant changes in the borrower’s living conditions, examine requests for adaptation / modification of the repayment terms. In this case, the borrower will be informed of the financial repercussions and the legal implications of a possible modification of the credit conditions.

10. Supporting debts


How to actively propose solutions so that the client can optimize his possibilities of honoring his financial obligations?

  • Any credit decision is based in particular on the calculation of the residual budget. This offers the borrower candidate a means of determining his borrowing capacity, taking into account in particular the amount of the loan, its duration and the repayment terms.
  • Offer the borrower all the help that he is reasonably entitled to expect to facilitate the repayment of his credit.


Credit Bureau makes judgments about the creditworthiness of each individual.

Credit Bureau assesses your creditworthiness. Banks, mail order companies, landlords and many other companies want information about future customers or partners in order to check their creditworthiness. But you also have the opportunity to see what Credit Bureau has to say about your own creditworthiness. Especially if a move is planned. Once a year you can get free information from Credit Bureau. Even if you have no debt, data is usually stored on you. Even if you make an invoice when buying or finance your car, take out a loan, this information is reported to Credit Bureau.

The following data is stored at Credit Bureau.

  • Contact details such as name, address, date and place of birth
  • Credit agreements, leasing agreements with details of the installment amount and term
  • Opening of accounts and credit cards, which also includes what accounts are involved (current account, garnishment protection account or credit card)
  • Established customer accounts e.g. B. for mail order or telecommunications accounts
  • Misuse of accounts or credit cards
  • Information from public directories and official announcements such as taking the affidavit, filing for and opening insolvency proceedings or rejecting the insolvency proceedings due to insufficient quantity

Your solvency

Your solvency

As you can see, Credit Bureau provides a lot of information about your solvency. If you are in debt yourself, this is certainly not perceived as positive. But if you are self-employed, Credit Bureau information is very helpful. You have the opportunity to inquire about a new contractual partner and their solvency before entering into a business relationship.

If you know that the new contractual partner has payment difficulties, you can either insist on cash payment on delivery or not enter into a contractual relationship at all. Of course there are also companies where it is not possible to check every customer for their solvency. In this case, you always have to live with the risk that you will not receive your money for the service provided.